Terms and Conditions

Last updated: December 23, 2025

(Previously updated November 8, 2023)

Please read these Terms and Conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of these Terms and Conditions:

• Company (referred to as either “the Company”, “We”, “Us” or “Our”) refers to HoleyHouse.com.
• Website refers to Holey House, accessible from https://www.holeyhouse.com/
• Service refers to the Website and any related content, features, tools, or digital offerings.
• Content refers to text, images, audio, video, downloads, tools, or other information made available through the Service, whether provided by the Company or users.
• Products refer to digital products, downloads, educational materials, or other non-physical offerings available for purchase through the Service.
• Orders mean a request by You to purchase Products from Us.
• Account means a unique account created for You to access certain features of the Service, if applicable.
• Country refers to the United States of America.
• Device means any device capable of accessing the Service.
• Feedback means any suggestions, ideas, or input You provide regarding the Service.
• Third-Party Social Media Service means any third-party services or content displayed or linked through the Service.
• You means the individual or legal entity accessing or using the Service.

Acknowledgment

These Terms and Conditions govern the use of this Service and form a binding agreement between You and the Company.

By accessing or using the Service, You agree to be bound by these Terms. If You do not agree to any part of these Terms, You may not access the Service.

You represent that You are at least 18 years of age. The Company does not permit individuals under 18 to use the Service.

Your use of the Service is also conditioned on acceptance of the Company’s Privacy Policy and Disclaimer, which are incorporated by reference.

Nature of the Service (No Professional Services)

The Service provides survivor-centered, trauma-informed educational content, personal reflections, creative work, and resources.

The Company does not provide:

• Therapy or counseling
• Medical or psychiatric treatment
• Crisis intervention
• Legal, medical, or mental health advice

Nothing on this Service creates a therapist-client, doctor-patient, or professional relationship of any kind.

You acknowledge that the Service is not a substitute for licensed professional care.

User Responsibility and Emotional Risk

You acknowledge that:

• Trauma-related content may be emotionally activating
• You are responsible for regulating your engagement with the Service
• You will seek professional support when needed

The Company is not responsible for emotional distress, triggering experiences, or personal outcomes resulting from use of the Service.

Purchases and Digital Products

All Products offered through the Service are provided as-is, unless otherwise stated.

By placing an Order, You represent that:

• You are legally capable of entering binding contracts
• You are authorized to use the payment method provided
• All purchase information is accurate and complete

Refund Policy

Unless otherwise stated on a specific sales page:

• You may request a refund within 7 days of purchase
• Refund requests must be submitted within that period
• After 7 days, all sales are final

The Company reserves the right to refuse refunds outside this policy.

Availability, Errors, and Changes

The Company does not guarantee that Products or Content will be accurate, current, or available at all times.

We reserve the right to:

• Modify or discontinue Products or Content
• Correct errors or inaccuracies
• Update pricing or descriptions at any time

User Accounts (If Applicable)

If You create an Account:

• You are responsible for maintaining its security
• You agree not to share login credentials
• You must notify Us of unauthorized access

The Company may suspend or terminate Accounts that violate these Terms.

Content You Submit

If You submit Content:

• You retain ownership of Your Content
• You grant the Company a non-exclusive, worldwide, royalty-free license to use, display, and distribute it through the Service
• You represent that Your Content does not violate the rights of others

The Company reserves the right to remove Content at its discretion.

Prohibited Conduct

You agree not to:

• Harass, threaten, or exploit others
• Post unlawful, defamatory, or abusive material
• Impersonate others
• Upload malware or malicious code
• Violate intellectual property or privacy rights

Violation may result in removal, suspension, or termination.

Intellectual Property

All original Content provided by the Company (including written material, frameworks, designs, branding, and digital products) is the exclusive property of the Company and protected by applicable laws.

You may not reproduce, distribute, or exploit Company Content without prior written consent.

Feedback

Any Feedback You provide may be used by the Company without compensation or restriction.

Links to Third-Party Websites

The Service may contain links to third-party sites. The Company is not responsible for their content, policies, or practices.

Use of third-party sites is at Your own risk.

Termination

The Company may terminate or suspend access to the Service immediately for any violation of these Terms.

Upon termination, Your right to use the Service ceases.

Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for indirect, incidental, consequential, or special damages arising from use of the Service.

Total liability shall not exceed the amount paid by You to the Company, or $100 USD, whichever is less.

“AS IS” Disclaimer

The Service is provided “AS IS” and “AS AVAILABLE”, without warranties of any kind.

The Company makes no guarantees regarding accuracy, reliability, or outcomes.

Governing Law

These Terms are governed by the laws of the United States and the state in which the Company operates, without regard to conflict-of-law principles.

Dispute Resolution

You agree to attempt informal resolution by contacting the Company before pursuing legal action.

Severability

If any provision is held invalid, the remaining provisions shall remain in effect.

Changes to These Terms

The Company may update these Terms at any time. Continued use of the Service constitutes acceptance of revised Terms.

Contact Us

If you have questions about these Terms and Conditions, contact:

Holey House
📧 info@holeyhouse.com